Job Title:
Customer Relations Assistant
Location: Dubai Investment
Park , Dubai
Organisation: Yousuf Hashmi Uniform FG Co LLC
Job Ref.: CRA-01
Salary: AED
2,000-2,500 p.m.
Job Requirements:
• Graduate with at least 2 years’ experience in A customer
service job.
• Good communication skills
• Excellent interpersonal skills,
• Good command over English,
• Good analytical mind required for handling customer follow
up job.
• Organization skills and good team spirit are essential.
Job Description:
The candidate is expected to manage, maintain and keep
regular contact with customers, respond to orders, manage and organize the
workshop and outsourced jobs.
Job Duties:
• Greets customers and clients. Provides information on the
unit's policies, products and equipment and makes recommendations based on
customer requirements.
• Provides information on payment plans. Provides price
quotations and application forms.
• Sets up equipment, products for demonstration purposes.
Ensures everything is in working order and may perform minor preventive
maintenance.
• Updates computerized databases concerning customers,
warranties, service requests, prices and other information related to the
activities of the unit.
• Completes order forms or requisitions for the sale or
rental of products, services and equipment. Confirms availability and arranges
delivery of products, services or equipment. Prioritizes customer requests.
• Follows up on orders and resolves problems relating to
deliveries, billing, defective merchandise and outstanding orders. Determines
need, returns merchandise to originator and verifies items upon receipt.
• Consults documentation and maintains liaison with
appropriate internal and external resource persons to obtain and provide
information on issues relevant to the activities of the unit, including
government laws and regulations.
• Assists in preparing promotional materials and displays.
Places orders and restocks sales and display areas. Removes returnable stock
from displays and prepares it for return to supplier.
• Verifies charges and prices. Processes adjustments and
sales in accordance with the unit's procedures. Handles cheque and cash
payments and invoices remaining orders using a computerized billing system. May
process refunds.
• Accepts payments, checks account numbers, balances cash
and credit card batch sales daily.
• Assists in the counting of stock for inventory or ordering
purposes and in the maintenance of sales, service or storage areas. Performs
clerical duties related to the activities of the unit.
• Uses equipment such as a computer terminal, printer,
telephone, calculator, microfiche, photocopier, fax machine and other office
equipment.
• The list of duties and responsibilities outlined above is
representative and not a complete and detailed list of tasks which may be
performed by an employee whose position has been matched to this generic job
description.
Good remuneration and sharing accommodation provided.
How to Apply:
Interested applicants should forward a cover letter and
resume to:
Email: cv@workliteuniforms.com
Closing Date: 24/01/2014
