Guest Experience Agent Jobs in Dubai at InterContinental Hotel Dubai Festival City

Job Title: Guest Experience Agent - InterContinental Hotel Dubai Festival City

Reference ID: DUB001606-EN

Key Responsibilities:
• Main responsibility to escort all guest to rooms as lobby ambassador!
• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
• Registers and rooms all arrivals according to established procedures
• Maintains intimate knowledge of departmental standards and procedures
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• Rooming of all arrival guest
• Maintains cashier float and ensures accurate daily report of all money received
• Cashes hotel guest's personal and travellers checks and assists with currency exchange
• Keeps abreast of all modifications to accounting policies and procedures
• Responsible and attends to guest's request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
• Attends to guest's complaints, inquiries and requests, referees problems to Supervisor or Duty Manager if he/she unable to assist

Qualifications and Experience
• Bachelor's degree in a Hospitality Related field
• 2 years in a similar role in a five star property
• Advanced knowledge of Microsoft Office, knowledge of Opera PMS preferred
• Proficiency in speaking and writing English
• Ability to work independently and within a team environment
• Excellent communication skills In return, we'll give you a competitive benefits package including salary, insurance and the opportunity to progress your career with IHG.

Deadline: 30/07/2013

How to Apply:

Apply Now

Restaurant Manager Jobs at Crowne Plaza Dubai

Job Title: Restaurant Manager- Crowne Plaza Dubai

JobID: DUB001953-EN

Duties
You will play a key role in delivering our unique guest experience through managing the restaurant’s busy operations.
You will be responsible for maximizing all revenue opportunities through effective teamwork and development, serving all food and beverage as required by hotel brand standards and maintaining overall levels of courtesy, service and cleanliness in the restaurant area.
You will be able to understand, analyze and interpret outlet Profit & Loss data. You will work closely with other outlet managers to deliver improvement of overall F&B Department.
You will be responsible for managing and motivating your team. You will be required to ensure that all staff within your department are adequately trained and developed in line with company policy.
You will also be responsible for the recruitment and selection of your team and for managing any employee relations issues with the support of the Human Resources Department.
You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery.

Job Requirements
Ideally you'll have previous managerial experience in a 4 or 5 star hotel together with a minimum of 2 years handling a grill & steak house outlet and a solid understanding of Food and Beverage operation.
Availability to work flexible hours across a 7 day operation is essential.
You must possess strong leadership skills, solid track record of success in previous assignments demonstrating upward career tracking, and strong communication skills. You must be dependable, reliable and motivated.
This 'hands-on' role involves enforcing company standards and policies and high levels of customer service.


In return we offer competitive pay and benefits and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to be yourself.


Deadline: 30/07/2013

How to Apply:

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Internship Opportunities in Dubai at IHG Hotels

Job Title: Internship- InterContinental Hotels Dubai Festival City

JobID: DUB001955-EN

Job Description
We are now looking for Interns to join our Internship programme. Your placement as an intern spans across six months where you'll learn the ins and outs of hospitality in a great hotel and develop your capabilities as a future Hotelier. In going through this programme, you can look forward to a structured development plan that will enable you to:
• Learn the fundamentals of how the hotel industry works
• Develop skills and experience in the function of your choice
• Receive tailored training plans to be in line with internship requirement
• Gain experience with an internationally recognized hotel brand
• Be a part of the world's fastest growing International hotel group.


Deadline: 30/07/2013

How to Apply:

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Jobs at Crowne Plaza Dubai - Director of Sales & Marketing

Job Title: Director of Sales & Marketing - Crowne Plaza Dubai-Deira

Reference ID: DUB001958-EN
Duties

Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.

Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.

Setting Goals - Establishing challenging, realistic and obtainable goals to guide operation and performance.

Your Core work activities include:

Develops sales goals and strategies and ensures alignment with the brand business strategy.
Executes the sales strategy and ensures individual booking goals are met for both self and staff.
Coaches leaders of revenue generating departments in developing effective revenue strategies and
setting aggressive goals that will drive the property's financial performance.
Ensures the development of a strategic account plan for the demand generators in the market.
Ensures Sales team understands and is leveraging MI demand engines to full potential.
Ensures focus is on proactive selling as well as reactive selling.
Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.
Perform any other duties Assigned

Requirements:

2-year Degree from an accredited University in Business Administration, Marketing, Hotel & Restaurant Management, or related major;
4 years experience in the Sales & Marketing or related professional area in Dubai for a business hotel - 5 star upscale.
4-years Degree from an accredited University in Business Administration, Marketing, Hotel & Restaurant Management, or related major;
More than 5 years experience in the Sales & Marketing or related professional area in Dubai for a business hotel - 5 star upscale.

Flexibility to work long hours and inspire the team to be One Step Ahead

Deadline: 30/07/2013

How to Apply:

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Banquet Waiter cum A/V Technician Jobs in Dubai at IHG Hotel

Job Title: Banquet Waiter cum A/V Technician – Crowne Plaza Dubai-Deira

Reference ID: DUB001960-EN

Responsibilities
• Be a leader in food and beverage service, anticipate guest needs.

• Flexibility with guest request and used suggestive selling techniques to achieve financial goal for the Banquet.

• Collect guest information and feedback share to the department head for the feature repeat business.

• Maintained high standards of safety and cleanliness in all areas of banquet.

• Welcome all guests with a smile and maintain professional approach at all times.

• Be familiar with the hotel services and hours of operations

• Maintain high standards of hygiene and wear proper uniform at all times and Be fully aware of safety and emergency procedures

• Be familiar with local laws, culture and traditions

• Be knowledgeable about the job. Complete the task within the time frame. Communicate with team member on daily basis.

• Willing to act up on request in Audio Visual and banquet operation.

Job Requirements:

• High School Diploma or equivalent preferred.

• Good knowledge in Computer and meeting room’s equipments

• Fluency in English

• Previous experience working within an audiovisual environment in a 5* hotel

• Schedule In-House AV technical staff as needed (and temporary staff as needed) to ensure adequate personal coverage of daily events.

• Previous working experience within Food and Beverage Department /Banquet or similar environment preferred.

• Maintain storage areas in clean, well-organized manner.

• Inspect and clean, if necessary, equipment prior to installation

• Operate House Sound system

• Able to work alone and within a team and effective.

• Recover all equipment from meeting locations and return it to the proper storage area

• Post daily check in micros and communicate effectively with guests and accounting department

Deadline: 30/07/2013

How to Apply:

Apply Now

Front Office Supervisor Jobs at InterContinental Hotel Dubai Festival City

Job Title: Front Office Supervisor- InterContinental Hotel Dubai Festival City

Reference ID: DUB001959-EN

Duties and Responsibilities
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Supervise front office operations during assigned shift including: o Maintenance of guest information o Maintenance of information about local events o Compile occupancy statistics o Supervise the use of he public address system o Supervise group bookings o Assisting with serious complaints
• Supervise cashiering activities during shift including: o Cash handling and banking procedure o Dealing with irregular payments o Instructing staff in credit policies and facilities o Instructing staff in cash security procedures o Carry out debtor control o Prepare reports o Supervise the cashiering system o Assists Reception & Duty Manager in the implementation of all departmental projects.

Requirements:
• Bachelor's degree in a Hospitality Related field
• 2 years in a similar role in a five star property
• Advanced knowledge of Microsoft Office, knowledge of Opera PMS preferred
• Proficiency in speaking and writing English
• Ability to work independently and within a team environment
• Excellent communication skills In return, we'll give you a competitive benefits package including salary, insurance and the opportunity to progress your career with IHG.

Deadline: 30/07/2013

How to Apply:

Apply Now

Security Officer Jobs at InterContinental Hotels Dubai Festival City

Job Title: Security Officer - InterContinental Hotels Dubai Festival City

JobID: DUB001817-EN

Duties and responsibilities:
In this position, you will perform a variety of hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property's assets.
You will ensure colleagues are adhering to company P&P and security procedures as well as be familiar with property safety, first aid, fire and emergency procedures and operate equipment safely and sensibly.
You will also be responsible to initiate action to correct a hazardous situation and notify supervisors of potential dangers; and log security incidents and accidents in accordance with hotel requirements.

Requirements
The right candidate must have a high school diploma or equivalent, plus two years of safety & security experience in a 4 to 5 star hotel setting, or an equivalent combination of education and experience.
Law enforcement or military background is advantageous but not essential.
In return, we'll give you a competitive benefits package including salary, insurance and the opportunity to progress your career with IHG.

Deadline: 30/07/2013

How to Apply:

Apply Now