Job Title: JG7312 - Guest Relations Executive
Organisation: Mosaico Restaurant, Jumeirah Hotel
Location: Dubai
About the role:
An exciting role has arisen for a highly motivated and
hardworking Guest Relation Executive to join the Mosaico's Restaurant team in
the Jumeirah Emirates Towers
Your key duties will include:
- Ensures that all activities adhere to and support the Jumeirah International Quality Management System.Maintains working knowledge and follows all departmental Standard Operating Procedures at all times.Maintains a full awareness of restaurant layout and table plans in order to maximize potential covers and sittings.Promptly and professionally greets and seats customers wishing to dine.Maintains an effective reservation system to maximize the potential number of covers and to meet customers required needs.Actively monitors customer satisfaction upon guest departure and reports any problems to supervisor/ manager.Builds relationships with first-time and regular customers through guest recognition and professionalism.Actively uses up selling techniques to exceed guest expectations and increase revenue.Provides service colleagues with information that assists in exceeding expectations, predominately special needs and name of guests.Assists service colleagues with table and/ or counter service of alcoholic and non-alcoholic beverages.Assists service colleagues to provide table and/ or counter service of all menu items.Develops and updates food and beverage knowledge required to carry out duties.Provides advice on food and beverages to guests.Receives and stores food and beverages adhering to all food hygiene regulations and procedures.
- Any duties as requested by the management.
About you:
In order to be considered for this role, you will have the
genuine interest in assisting others, and enjoy working with people. Apart from
these you should also have:
An excellent written & verbal skill and is able to hold
a conversation with confidence over the telephone. It is desirable for a second
language and minimum of 1 year experience in a Guest Relation Executive role
with standalone/branded restaurants.
About the benefits:
This position offers a highly competitive salary and package
which includes; fully furnished shared accommodation/live out allowance, free
transport to and from your place of work, uniform, laundry services, meals
during working hours, biennial flight allowance, medical and dental coverage,
life and accident insurance, retail and leisure discounts, 50% discount off
Jumeirah F&B Outlets and reduced hotel rates.
How to Apply:
To Apply Click Here
