Job Title: Customer Care Agent
Company: Live'ly
Job Location: Dubai, United Arab Emirates
Job Description:
Duties:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
• Excellent written and spoken English
• Computer knowledge
• Customer Service,
• Knowledge of our products,
• Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
How to Apply:
Please send your application to: hr@lively.ae
Application Deadline: 22nd Oct 2013
