Telesales Officer Jobs at Mashreq Bank Dubai

Job Title: Telesales Officer

Location: U.A.E,Dubai
Job function: Retail Banking
Number of positions: 10
Expiry date: 31st December 2013

Job purpose
·         Maintain specified number of calls, contacts and leads on a daily basis.

·         Study all product manuals relevant to project being carried out to ensure that product knowledge is updated regularly.

·         Study provided list to draw up cross-sell opportunities.

·         List all objections being faced and update Team Leader during daily huddle.

·         Update skills to profile customer wants / needs and to qualify prospects for correct produce fit.

·         Encourage prospects to receive information and answer questions.

·         Ensure that all tele-courtesy is being delivered to prospect at all times during the call.

·         Keep updated with competitive knowledge.

·         Be able to question prospects on financial behavior and product usage pattern to be able to identify needs for MashreqBank products.

·         Accurate and daily reports to Team Leader on all relevant issues as identified by Team Leader.

·         Maintain effective use of the CRM along with timely closure of leads.

·         Maintain consistent conversion rate, approval rate and reduction in rejection rate

·         Has to work within the acceptable audit & controls frame work of ethical selling.

·         Maintain regular referral generation to ensure lead inflow & incremental business generation.

Key result areas
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Knowledge, skills & experience
·         Complete knowledge and clear understanding of Bank’s policy and operating systems.

·         Strong tele-selling skills is mandatory.

·         Thorough awareness of all retail banking products and services.

·         Excellent communication skills with ability to perform as a team player.

·         Bachelor’s Degree with minimum experience of 0-2 years.

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