Personal Banking Advisor Jobs at Mashreq Bank in Dubai

Job Title: Personal Banking Advisor

Location: U.A.E,Dubai
Job function: Retail Banking
Number of positions: 10
Expiry date: 31st December 2013

Job purpose
To delight internal and external customers over the telephone.
Key result areas
Interact with customers over the phone to understand their banking needs
Provide excellent customer service to achieve customer loyalty.
Resolve problems over the telephone on the spot.
Convert sales opportunities in order to meet financial targets.
Clarify and explain procedures and products over the telephone.
Capture and report customer feedback towards continual product development.
Knowledge, skills & experience
University graduate (preferably with some finance/banking or maths component)
Bilingual.
1-3 years experience.
Very customer focused
Computer literate
Excellent communication skills
Strong listening skills

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