Mashreqbank Careers Dubai- Sales & Service Officer

Job Title: Sales & Service Officer

Location: U.A.E,Dubai
Job function: Retail Banking
Number of positions: 10
Expiry date: 31st December 2013

Job purpose
To provide Mashreqbank customers financial services which exceed the customers' expectationsby delivering an unbiased, competent, and timely and problem free service.
Be imaginative and creative in the delivery of customer service.
Proactively work towards towards satisfying the needs of the customer through REAC.
Profile each and every customer met to understand their needs.
Customer retention is also the SSOs responsibility.
Improve on service levels at the branches. Take ownership of customer complaint resolution. Report indicators, set by CSQ accurately at the required frequency.
Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the branch. Also to support and coach new staff to make easier their assimilation in the MB family.
Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhace customer satisfaction.
Adhere to branch process and report deviations to the Branch Manager, which should finally lead to an acceptable Branch Audit rating.
Key result areas
Minimizing customer attrition.
Customer acquisition through sales to walk-ins and through tracking the activities viz. Contacts to appointments kept and Appointments kept to sales.
increasing share of wallets of high risk customers to prevent easy exit.
Meeting with the set service standards (indicators and surveys)
Ownership of customer complaints
implementation of the CHAP-Complaint Handling Analysis Process
Reduction of PIR
Contribute towards acceptable audit rating for the Branch
Knowledge, skills & experience
Thorough Knowledge of products, services, policies, and processes of retail banking in Mashreqbank
The job holder will have to possess the following skills: 1) Problem Solving. 2) Communication Skills. 3) Interpersonal skills. 4) Ability to work under pressure. 5) Computer literacy.
The job holder should be a university graduate with 2-3 years of local banking experience
                                                                                             
Apply Now