Job Title: Control & Sustain Analyst
Job ID: M37539
Location: Dubai - United Arab Emirates, Dubai, United Arab Emirates
Responsibilities:
Global Commercial Offer-To-Cash (OTC) organisation integrates customer service,sales support,OTC process design and business improvement teams into one focused group working on behalf of Global Commercial and other Downstream businesses. OTC is a centre of operational excellence which continuously looks to improve customer satisfaction and the business processes that support business growth.
Member of OTC Asia Pacific & Middle East (APME) organization and a cluster role - travel involved within Middle East and South Asia.
This role requires interaction with Sales & Marketing and various internal departments; and contributes to business growth by providing office-based support to the sales-force in the following areas:
1. Offer Book & Compliance:
- Receive Global Offer Book Updates and identify the areas where changes may impact the compliance of existing customer offers.
- Manage implications of Global offer book content revision. Communicate changes of the local offer book to local stakeholders.
- Accountable for the governance and maintenance of the local offer book.
- Run Global SAP Compliance KPI Report(s),analyse,track compliance against offers and communicate analysis / proposed actions.
- Manage offer book enquiries and requests.
- Champion the Customer Promise discipline across the business. Monitor and ensure the business acts on non-compliance cases.
- Develop and maintain RANC (Register of Approved Non-Compliances) & ROR (Restricted offer Register) to drive compliance.
2. Customer Banding:
- Accountable for sustaining the customer banding process and ensuring consistent application of standard methodology.
- Validate actions proposed to correct issues of non-compliance with banding policy.
3. Operationalise the Offer:
- Liaise with global stakeholders to receive knowledge transfer on new / revised offers,align with local stakeholders and train impacted staff in the organization to operationalise the offers.
4. Global OTC initiatives:
- Act as the project manager of OTC initiatives within the cluster; be accountable for the successful delivery of these initiatives through other OTC or CoB/F focal points to facilitate desired change.
Requirements:
- Educated to College or University degree level or equivalent and a minimum 5 years work experience.
- Experience of working in the Commercial businesses or deep understanding of Sales processes & systems and their inter-dependencies is essential.
- Experience in managing small in size/scope but multiple projects at the same time (project management skills & multi-tasking ability).
- Sound problem solving and analytical skills skills are a must. Candidates must be highly numerate, extremely accurate, detail and results orientated.
- Excellent communication and interpersonal skills and ability to develop working relationships with all functions.
- Exposure of database & customer structure set up would be advantageous.
Deadline: 04/08/2013
How to Apply:
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