Job Title: IT Helpdesk Engineer
Location: Dubai ,
United Arab Emirates
Organisation: Intelligent Business Technologies
Duties
- IT Helpdesk, User Support, Troubleshooting on Windows XP, & and other IT Peripherals
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
Job Qualifications
- Bachelors in Information Technology
- 3 Years working experience
How to Apply:
Please send cv with Photograph to Jobs@ibtevolve.com
Deadline: 16th January 2014
