Guest Experience Agent Jobs in Dubai at InterContinental Hotel Dubai Festival City

Job Title: Guest Experience Agent - InterContinental Hotel Dubai Festival City

Reference ID: DUB001606-EN

Key Responsibilities:
• Main responsibility to escort all guest to rooms as lobby ambassador!
• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
• Registers and rooms all arrivals according to established procedures
• Maintains intimate knowledge of departmental standards and procedures
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• Rooming of all arrival guest
• Maintains cashier float and ensures accurate daily report of all money received
• Cashes hotel guest's personal and travellers checks and assists with currency exchange
• Keeps abreast of all modifications to accounting policies and procedures
• Responsible and attends to guest's request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
• Attends to guest's complaints, inquiries and requests, referees problems to Supervisor or Duty Manager if he/she unable to assist

Qualifications and Experience
• Bachelor's degree in a Hospitality Related field
• 2 years in a similar role in a five star property
• Advanced knowledge of Microsoft Office, knowledge of Opera PMS preferred
• Proficiency in speaking and writing English
• Ability to work independently and within a team environment
• Excellent communication skills In return, we'll give you a competitive benefits package including salary, insurance and the opportunity to progress your career with IHG.

Deadline: 30/07/2013

How to Apply:

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