Customer Service Specialist Jobs at Emirates Arlines Flight Catering in Dubai

Job Title:  Customer Service Specialist (E K F C)

Location:  Dubai, United Arab Emirates

Organisation: Emirates Flight Catering

Job Reference:  EPC/MA/26921

Emirates Flight Catering (EKFC) part of the Emirates Group is the world?s largest in-flight catering operation providing in-flight catering and support services for airlines from Dubai International Airport. With a workforce of over 8700 multinational employees and four work sites, EKFC has a clientele of 120 airlines and airline hospitality lounges in Dubai International Airport as well as running a large off airport Food and Beverage business.

This position is within the Management Department and reports to the Customer Service Manager.

KEY ACCOUNTABILITIES

• Assist the Customer Service Manager in attending to customer requests in a timely manner, ensuring follow up and implementation within EKFC relevant applicable departments.
• Collate feedback from all departments on clauses relevant to Service Level Agreements proposed by customers and provide findings to Customer Service Manager.
• Work with relevant departments to improve efficiency, sales and productivity.
• Research and identify new avenues of business where possible.
• Facilitate inter departmental coordination and supervision between Menu Development, Central Purchasing Department, Supply Chain, Production, Operations, Pricing and Registry so as to ensure consistent application of customer requirements.
• Follow up with relevant internal departments in investigation, analysis and provide recommendation on service / operational improvement.
• Assist the Customer Service Manager in maintaining excellent client relationships by ensuring airline customers? Service Level Agreements (SLAs) are met.
• Coordinate and monitor customer menu presentations and follow up on all stages of menus from proposal to implementation.
• Comply with and practice EKFC Occupational Health and Safety Policy and procedures.
• Apply the Quality Policy and Quality System established in accordance with ISO 9001:2008 international standards and execute all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.

Essential Requirements and Competencies

• Degree in Hospitality, Commerce, Business Administration or relevant qualification.
• Experience in account management position in a customer service industry preferably in aviation, airline catering or hospitality.
• Demonstrated commitment to customer service excellence and continuous improvement.
• Excellent written and verbal English communication skills.
• High level of proficiency in the use of the Microsoft Office Suite.
• Demonstrated ability to work under pressure undertaking a number of simultaneous projects.
• Strong organizational skills and attention to detail.
• Demonstrated detailed and fact based understanding of customer profiles, needs and priorities.
• Ability to build effective working relationships with customers and co-workers.

Desirable Requirements And Competencies

• General knowledge of Aviation Safety and Security.
• Working knowledge of Food Safety requirements and systems.
• Knowledge of catering related to menus, food types and styles.

Salary & Benefits: Salary package will be discussed during the interview with successful candidates.

How to Apply:

To express your interest in the above vacancy please applyon-line.