Careers at Axiom Telecom Dubai - CRM Manager

Job Title: CRM Manager-UAE
Job Location: Dubai

We are actively seeking to recruit a CRM manager, will be a specialist in the area of analytical Customer Relationship Management in particular delivering actionable customer insights, customer value analysis and prepay base management. In addition, the CRM manager, will take ownership of customer loyalty & retention and the management of loyalty programs to meet revenue/ churn targets


Contribute to the development of AXIOM TELECOM CRM strategies and initiatives in cooperation with the GROUP stakeholders
To manage and develop loyalty programs for the different market segments based on their value segmentation. Working closely with AXIOM’ touch points' managers (call center, sales managers, etc) to develop processes related to the loyalty program(s).

Supervise and co-ordinate with the loyalty program account managers any marketing initiatives that will enhance customer experience with our loyalty program(s).Propose solutions, compensation budgets and win back processes for complaints resulting from any of the loyalty programs
Asses and work with outsourced vendors to implement best practice loyalty schemes within AXIOM TELECOM. Coordinate knowledge sharing and developing expertise in CRM within the Group.
Identify and create ways to utilize data to streamline various marketing efforts and company processes. Conduct benchmarks based on external and internal sources in the area of CRM and analyzing the results and developing recommendations

Essentials:

Experience of working in CRM management position for a telecom operator (as part of marketing team)
Achievements of specific CRM projects and analysis such as customer value analysis, base marketing campaigns, CRM process and tools review and improvement
Experience of working in an operator with a large consumer pre-pay mobile base
Very strong analytical skills
8 years working experience directly related to this role.
Bachelor degree.

Important

To apply for the above position please email your CV to careers@axiomtelecom.com. Please put the subject as "CRM Manager-UAE"

Deadline: 31/07/2013