Job Title: Customer Service Executive
Employer: Star One Shipping L.L.C
Duty Station: Dubai, United Arab Emirates
Application Deadline: 28th Oct 2013
Job Description:
Duties and Responsibilities:
The incumbent will be tasked with the following:
• Answer to customer’s enquiries using the standard guidelines properly.
• Make sure that all customers’ queries are well-investigated and resolved.
• Escalate queries to supervisor if appropriate.
• Assist the management and Team Manger with any assigned special projects and in specific task.
• Provide backup to the team manager when required.
• Maintain working cognition of each customer service process for various market segments.
• Communicate issues to team manager when needed.
• Work for the staff as well such as developing and mentoring new staff to satisfy customer service requirements.
Requirements:
• Minimum 2 years of experience in Freight forwarding Industry.
• Willingness to discover and develop new things.
• Needs to be very friendly, polite and tactful in nature.
• Have the excellent communication skills both verbal and written.
• Have excellent presentation skills to do the work effectively.
• Ability to cope up with multiple projects and deadlines.
• Leadership skills and the ability to motivate and energize the fellow team members.
Indian/Philippines/Sri Lankan nationalities can apply!
How to Apply:
Please send your CV and resume to: staroneshipping@gmail.com
