Job Title: Customer Service Agent
Company: EFS Facilities Services Group
Job Location: Abu Dhabi, United Arab Emirates
Job Description:
Responsibilities:
• Consistently and efficiently manage FM workflow processes and work orders generated by the company's Computer Aided Facilities Management (CAFM) system.
• Pro-actively coordinate resource needs and ensure works are executed in accordance with SLAs.
• Manage and co-ordinate the data for PPMs and reactive schedules to ensure optimisation of maintenance service delivery.
• Ensure CAFM is utilised to its maximum capacity.
• Ensure MEP workflow processes are tracked, monitored and implemented on a continuous basis.
• Accurate updating and maintenance of the CAFM system.
• Coordinate job responsibilities and develop beneficial partnerships with Operations, Help Desk & Finance Department
Requirements:
• Minimum bachelors in Business Administration.
Experience:
• Minimum 3 years experience in a customer services/call centre environment or similar role.
• Strong I.T. skills. Experience in a wide range of software packages including Excel, Word, Outlook, PowerPoint, Microsoft Office, CAFM, email, internet and databases.
• Good level of interpersonal and communication skills. Good language ability in both spoken and written English. Arabic is an advantage. Ability to express ideas at all levels.
How to Apply:
Please send your CV to: group.careers@efsme.com
Application Deadline: 24th Oct 2013
