Customer Service Officer Job at Easa Saleh Al Gurg Group

Job Title:    Customer Service Officer
Location:    Deira, Dubai
Organization: Easa Saleh Al Gurg Group

Job Ref.:    CSOF

Salary: AED 3,000 To 3,500 p.m

Job Requirements:

•  Females who have previous 2 yrs experience in Customer Services
• Must be willing to work in shifts
• Minimum 2 years previous experience needed.
• A valid UAE Drivers Licence is an added advantage
• candidates on visit / dependant visa preferred
• Track record of greeting customers in a polite and friendly manner.
• Excellent verbal and written communication skills
• Must be fluent in English and  Urdu.

Job Duties:

• Answer to customer’s enquiries using the standard guidelines properly.
• Make sure that all customers’ queries are well-investigated and resolved.
• Escalate queries to supervisor if appropriate.
• Assist the management and Team Manger with any assigned special projects and in specific task.
• Provide backup to the team manager when required.
• Maintain working cognition of each customer service process for various market segments.
• Communicate issues to team manager when needed.
• Work for the staff as well such as developing and mentoring new staff to satisfy customer service requirements.

Closing Date: 10th February 2014

How to Apply:

Please send your CV to:
Email: hrgroup_recruitment@yahoo.com

Customer Service Executive at Freightex in Dubai

Job Title: Customer Service Executive
Employer: Freightex
Duty Station: Dubai, United Arab Emirates
Application Deadline: 17th Feb 2014
Urgently Required Dubai based Freight Forwarding company requires CUSTOMER SERVICE EXECUTIVE Candidates should have a minimum 2 years experience in the same field, with good communication skills in English
Job description:
• Professionally and effectively employs sales skills to achieve targeted sales
• Increase the level of sales and business mix direct from individual clients
• And via third party bookers/agencies
• Research and Database
• Maintain an accurate and current database
• Identify and develop sources of potential clients
• Customer Contact
• Effectively communicate with clients to gain commitment to purchase and products
• Effectively communicate with clients via telephone, face-to-face and written
• Communication
• Develop and maintain relationships which benefit client
• Overcome client resistance/objections to products
• Advise Sales and Marketing Director and Managing Directors of client
• Feedback/ comments relating to product content and pricing as well as companies performance
• Enquiry Handling
• Effectively employ sales skills to confirm profitable enquiries
• Take accurate enquiry details from client

How to Apply:

Candidates who meet the above requirement may please apply to: freightexs@gmail.com

Customer Relations Assistant at Dubai Investment Park in Dubai

Job Title:          Customer Relations Assistant

Location:     Dubai Investment Park, Dubai

Organisation: Yousuf Hashmi Uniform FG Co LLC

Job Ref.:      CRA-01

Salary:           AED 2,000-2,500 p.m.

Job Requirements:

• Graduate with at least 2 years’ experience in A customer service job.

• Good communication skills

• Excellent interpersonal skills,

• Good command over English,

• Good analytical mind required for handling customer follow up job.

• Organization skills and good team spirit are essential.

Job Description:

The candidate is expected to manage, maintain and keep regular contact with customers, respond to orders, manage and organize the workshop and outsourced jobs.

Job Duties:

• Greets customers and clients. Provides information on the unit's policies, products and equipment and makes recommendations based on customer requirements.

• Provides information on payment plans. Provides price quotations and application forms.

• Sets up equipment, products for demonstration purposes. Ensures everything is in working order and may perform minor preventive maintenance.

• Updates computerized databases concerning customers, warranties, service requests, prices and other information related to the activities of the unit.

• Completes order forms or requisitions for the sale or rental of products, services and equipment. Confirms availability and arranges delivery of products, services or equipment. Prioritizes customer requests.

• Follows up on orders and resolves problems relating to deliveries, billing, defective merchandise and outstanding orders. Determines need, returns merchandise to originator and verifies items upon receipt.

• Consults documentation and maintains liaison with appropriate internal and external resource persons to obtain and provide information on issues relevant to the activities of the unit, including government laws and regulations.

• Assists in preparing promotional materials and displays. Places orders and restocks sales and display areas. Removes returnable stock from displays and prepares it for return to supplier.

• Verifies charges and prices. Processes adjustments and sales in accordance with the unit's procedures. Handles cheque and cash payments and invoices remaining orders using a computerized billing system. May process refunds.

• Accepts payments, checks account numbers, balances cash and credit card batch sales daily.

• Assists in the counting of stock for inventory or ordering purposes and in the maintenance of sales, service or storage areas. Performs clerical duties related to the activities of the unit.

• Uses equipment such as a computer terminal, printer, telephone, calculator, microfiche, photocopier, fax machine and other office equipment.

• The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed by an employee whose position has been matched to this generic job description.

Good remuneration and sharing accommodation provided.

How to Apply:

Interested applicants should forward a cover letter and resume to:

Email: cv@workliteuniforms.com

Closing Date: 24/01/2014

Customer Service Specialist Jobs at Emirates Arlines Flight Catering in Dubai

Job Title:  Customer Service Specialist (E K F C)

Location:  Dubai, United Arab Emirates

Organisation: Emirates Flight Catering

Job Reference:  EPC/MA/26921

Emirates Flight Catering (EKFC) part of the Emirates Group is the world?s largest in-flight catering operation providing in-flight catering and support services for airlines from Dubai International Airport. With a workforce of over 8700 multinational employees and four work sites, EKFC has a clientele of 120 airlines and airline hospitality lounges in Dubai International Airport as well as running a large off airport Food and Beverage business.

This position is within the Management Department and reports to the Customer Service Manager.

KEY ACCOUNTABILITIES

• Assist the Customer Service Manager in attending to customer requests in a timely manner, ensuring follow up and implementation within EKFC relevant applicable departments.
• Collate feedback from all departments on clauses relevant to Service Level Agreements proposed by customers and provide findings to Customer Service Manager.
• Work with relevant departments to improve efficiency, sales and productivity.
• Research and identify new avenues of business where possible.
• Facilitate inter departmental coordination and supervision between Menu Development, Central Purchasing Department, Supply Chain, Production, Operations, Pricing and Registry so as to ensure consistent application of customer requirements.
• Follow up with relevant internal departments in investigation, analysis and provide recommendation on service / operational improvement.
• Assist the Customer Service Manager in maintaining excellent client relationships by ensuring airline customers? Service Level Agreements (SLAs) are met.
• Coordinate and monitor customer menu presentations and follow up on all stages of menus from proposal to implementation.
• Comply with and practice EKFC Occupational Health and Safety Policy and procedures.
• Apply the Quality Policy and Quality System established in accordance with ISO 9001:2008 international standards and execute all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.

Essential Requirements and Competencies

• Degree in Hospitality, Commerce, Business Administration or relevant qualification.
• Experience in account management position in a customer service industry preferably in aviation, airline catering or hospitality.
• Demonstrated commitment to customer service excellence and continuous improvement.
• Excellent written and verbal English communication skills.
• High level of proficiency in the use of the Microsoft Office Suite.
• Demonstrated ability to work under pressure undertaking a number of simultaneous projects.
• Strong organizational skills and attention to detail.
• Demonstrated detailed and fact based understanding of customer profiles, needs and priorities.
• Ability to build effective working relationships with customers and co-workers.

Desirable Requirements And Competencies

• General knowledge of Aviation Safety and Security.
• Working knowledge of Food Safety requirements and systems.
• Knowledge of catering related to menus, food types and styles.

Salary & Benefits: Salary package will be discussed during the interview with successful candidates.

How to Apply:

To express your interest in the above vacancy please applyon-line.

Guest Relations Executive Jobs at Jumeirah Hotel

Job Title: JG7312 - Guest Relations Executive

Organisation: Mosaico Restaurant, Jumeirah Hotel

Location: Dubai

About the role:

An exciting role has arisen for a highly motivated and hardworking Guest Relation Executive to join the Mosaico's Restaurant team in the Jumeirah Emirates Towers. The main duties of this role are to projects a professional and welcoming image to the business, is active in seeking and developing relationships to drive reservations. Is organized and can proactively drive passant to covers through engagement of potential customers.

Your key duties will include:

• Ensures that all activities adhere to and support the Jumeirah International Quality Management System.Maintains working knowledge and follows all departmental Standard Operating Procedures at all times.Maintains a full awareness of restaurant layout and table plans in order to maximize potential covers and sittings.Promptly and professionally greets and seats customers wishing to dine.Maintains an effective reservation system to maximize the potential number of covers and to meet customers required needs.Actively monitors customer satisfaction upon guest departure and reports any problems to supervisor/ manager.Builds relationships with first-time and regular customers through guest recognition and professionalism.Actively uses up selling techniques to exceed guest expectations and increase revenue.Provides service colleagues with information that assists in exceeding expectations, predominately special needs and name of guests.Assists service colleagues with table and/ or counter service of alcoholic and non-alcoholic beverages.Assists service colleagues to provide table and/ or counter service of all menu items.Develops and updates food and beverage knowledge required to carry out duties.Provides advice on food and beverages to guests.Receives and stores food and beverages adhering to all food hygiene regulations and procedures.
• Any duties as requested by the management.

About you:

In order to be considered for this role, you will have the genuine interest in assisting others, and enjoy working with people. Apart from these you should also have:

An excellent written & verbal skill and is able to hold a conversation with confidence over the telephone. It is desirable for a second language and minimum of 1 year experience in a Guest Relation Executive role with standalone/branded restaurants.

About the benefits:

This position offers a highly competitive salary and package which includes; fully furnished shared accommodation/live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, biennial flight allowance, medical and dental coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

How to Apply:

To Apply Click Here

Customer Service Agent at EFS Facilities Services Group in Abu Dhabi

Job Title: Customer Service Agent

Company: EFS Facilities Services Group

Job Location: Abu Dhabi, United Arab Emirates

Job Description:

Responsibilities:

•    Consistently and efficiently manage FM workflow processes and work orders generated by the company's Computer Aided Facilities Management (CAFM) system.
•    Pro-actively coordinate resource needs and ensure works are executed in accordance with SLAs.
•    Manage and co-ordinate the data for PPMs and reactive schedules to ensure optimisation of maintenance service delivery.
•    Ensure CAFM is utilised to its maximum capacity.
•    Ensure MEP workflow processes are tracked, monitored and implemented on a continuous basis.
•    Accurate updating and maintenance of the CAFM system.
•    Coordinate job responsibilities and develop beneficial partnerships with Operations, Help Desk & Finance Department

Requirements:
•    Minimum bachelors in Business Administration.

Experience:

•    Minimum 3 years experience in a customer services/call centre environment or similar role.
•    Strong I.T. skills. Experience in a wide range of software packages including Excel, Word, Outlook, PowerPoint, Microsoft Office, CAFM, email, internet and databases.
•    Good level of interpersonal and communication skills. Good language ability in both spoken and written English. Arabic is an advantage. Ability to express ideas at all levels.

How to Apply:

Please send your CV to: group.careers@efsme.com

Application Deadline: 24th Oct 2013

Careers in Abu Dhabi at Live'ly - Customer Care Agent

Job Title: Customer Care Agent

Company: Live'ly

Job Location: Abu Dhabi, , United Arab Emirates

Job Description:

Duties:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed

Skills/Qualifications:

• Excellent written and spoken English
• Computer knowledge
• Customer Service,
• Knowledge of our products,
• Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

.
How to Apply:

Please send your application to: hr@lively.ae

Application Deadline: 22nd Oct 2013

Customer Care Agent Jobs in Dubai at Live'ly

Job Title: Customer Care Agent

Company: Live'ly

Job Location: Dubai, United Arab Emirates

Job Description:

Duties:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

• Excellent written and spoken English
• Computer knowledge
• Customer Service,
• Knowledge of our products,
• Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

How to Apply:

Please send your application to: hr@lively.ae

Application Deadline: 22nd Oct 2013

Customer Service Executive Jobs in Dubai at Star One Shipping

Job Title: Customer Service Executive

Employer: Star One Shipping L.L.C

Duty Station:  Dubai, United Arab Emirates

Application Deadline: 28th Oct 2013


Job Description:

Duties and Responsibilities:

The incumbent will be tasked with the following:
• Answer to customer’s enquiries using the standard guidelines properly.
• Make sure that all customers’ queries are well-investigated and resolved.
• Escalate queries to supervisor if appropriate.
• Assist the management and Team Manger with any assigned special projects and in specific task.
• Provide backup to the team manager when required.
• Maintain working cognition of each customer service process for various market segments.
• Communicate issues to team manager when needed.
• Work for the staff as well such as developing and mentoring new staff to satisfy customer service requirements.

Requirements:

• Minimum 2 years of experience in Freight forwarding Industry.
• Willingness to discover and develop new things.
• Needs to be very friendly, polite and tactful in nature.
• Have the excellent communication skills both verbal and written.
• Have excellent presentation skills to do the work effectively.
• Ability to cope up with multiple projects and deadlines.
• Leadership skills and the ability to motivate and energize the fellow team members.



Indian/Philippines/Sri Lankan nationalities can apply!

How to Apply:

Please send your CV and resume to: staroneshipping@gmail.com

Customer Lifecycle Analyst at Mashreq Bank in Dubai

Job Title: Customer Lifecycle Analyst

Location: U.A.E,Dubai
Job function: Retail Banking
Number of positions: 1
Expiry date: 30th July 2013

Job purpose
Apply database technology and database analytic skills to support CVI lift through:
Development and enhancement of marketing friendly customer and prospect databases through specialized knowledge and skills of database technology and platforms.
Insightful database analysis of customer information for profitable cross-sell, up-sell and deep-sell and retention marketing.
Provide data for database marketing campaign effectiveness and learning.
Provide data to deepen customer and prospect knowledge.
Facilitate and enable business managers to understand product ownership and customer behaviour.

Key result areas
Creation, development and maintenance of physical and logical database models for existing customers, prospect customers, employers and prospect customers - document and define key fields, dedupe and manage adhoc queries, either in-house or in coordination with TSD.
Qualitative and quantitative analysis of campaigns and business generated through them.
Insightful database analysis, both for MIS and for supporting marketing campaigns.
Monitor and take corrective action to ensure enhancement of data quality.
Develop / acquire and manage de-duplication software for the prospect databases.
Generate, standardize, automate and disseminate adhoc and periodic MIS reports.
Empower business users by providing training and user friendly front end tools to access Marketing Database enabling them to make business decisions more effectively.
Advise marketing management on the latest technology developments in the discipline of customer relation and marketing management such as campaign management, contact management, local market management, etc.

Knowledge, skills & experience
Bachelors degree / Diploma in Computer applications.
At least 6 years of experience in databases, SQL programming, OLAP tools, front-end development tools and common desktop packages, such as MS Office, etc. of which at least two years exposure to retail banking is a must.
SQL Server – System Administration and implementing databases.
Excellent knowledge of databases and programming in different platforms and environments.
Knowledge of other database solutions (Oracle 8) for managing data interchange.
Knowledge of marketing technology applications.
Excellent attitude and a team player.
Ability to work long hours in a high pressure environment.

Apply Now

Jobs at Euromonitor in Dubai - Consumer Lifestyles Analyst

Job Title: Consumer Lifestyles Analyst

Tracking Code: 216-003

Job Description

Euromonitor International seeks an analyst to research and write a report on consumer lifestyles in the United Arab Emirates on a contract basis.

Euromonitor International

Euromonitor International is the world’s leading provider of global market intelligence. The company has been established for over 35 years and has offices in Chicago, London, Dubai, Vilnius, Cape Town, Shanghai, Singapore and now Santiago, Chile. Apart from 450 permanent staff worldwide, Euromonitor employs over 600 research analysts in the field in each of the countries we research. Our data and analysis is published and sold worldwide to leading corporations, governments and Universities via online subscriptions. We also have a large Consulting group to develop ad hoc information projects.

In-country analysts writing Consumer Lifestyle (CL) reports are located in the country where the analysis and supplementary research is to be conducted. They are able and willing to work from home and must have access to a PC (Windows) and the Internet. A minimum commitment of 25-35 hours a week is necessary for these projects as the reports are written over a period of four weeks.

Reporting to the project commissioner in the London office, CL in-country analysts are expected to take ownership of all aspects of the analysis, supplementary research and writing processes. They are provided with a report template for their country that typically includes more than 100 tables with country-specific data they are expected to use when writing their analyses of the country’s consumer sectors, trends and attitudes.
Required Skills

Essential skills for CL in-country analysts include fluent written English and fluency in the local language of the reported country. CL analysts are also required to be numerate and computer literate, with excellent writing skills. Other important requirements are a familiarity with consumer product markets within the country being written about and the ability to analyse both consumer and company trends and behaviour.

Topics discussed in a typical CL report include the following: Population Changes, Consumer Segmentation, Household Profiles, Household Segmentation, Labour and Income, Consumer Expenditure, Eating and Drinking habits, Shopping Habits, Housing, Household goods, Health Goods and Medical Services, Personal Grooming, Education, Leisure and Recreation, Eating out, Transport, Communications and the Internet, Financial Services.

Readers of these reports want to better understand consumers in each country in order to decide, amongst other things, whether/how they can make their products more successful. Consequently, CL analysts need to consider how the topics discussed influence consumer demand.
Required Experience

A background in economics or marketing is desirable but not essential. Successful analysts work independently, and enjoy the challenge of identifying trends based upon examination of data and know where to obtain further information to back-up their analyses when needed. As well as this, a potential CL analyst needs to be well versed in the economic, business, historical and social issues that their country faces and should be able to discuss this type of country-specific issue within the context of their analysis when necessary.



Deadline: 28 Jan 2013

How to Apply:

https://euromonitor-hr.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfo&id=23&jobid=216&company_id=1003&version=1&source=ONLINE&JobOwner=948728&level=levelid1&levelid1=36526&parent=Middle%20East&startflag=2